Please reply with the information below. Do not climb a ladder or go on the roof to gather it.
Please text or email photos that help us see both the whole area and the exact spot of concern. Do not climb a ladder or go on the roof.
Example 1 — Roof concern
- Photo A: A wide shot of the entire side of the home, including the full roof area and the wall below it.
- Photo B: A close-up of the specific roof area that lines up with the water spots on the ceiling inside.
Example 2 — Gutter or gutter-cover concern
- Photo C: A wide shot of the entire side of the home, including the full gutter run, any connected downspouts, and the wall below.
- Photo D: A close-up of the exact gutter or gutter-cover area that is causing concern.
- Photo E: A close-up of each downspout, including where it empties into the yard or an underground drain.
If two or more downspouts are connected to the same gutter, please send a separate photo of each and label them:
Left Downspout / Middle Downspout / Right Downspout.
When you send the photos, please include any extra details that will help us, such as when you first noticed the issue and anything else we should know.
Warranty coverage
We will review your situation against the warranty.
- If it is covered, there is no charge for the repair.
- If it is not covered, we will contact you first with an estimate and will not proceed without your approval.
- If the issue is not covered and can be addressed with a simple sealant application, our crew may apply sealant as a courtesy. There is no charge and no warranty on that courtesy work.
Thank you for your help. We appreciate the opportunity to take care of this for you.
Sincerely,
Dennison Roofing & Gutter Toppers